General Polices

Exchanges & Returns Policy

 

  • Sixteen47store accepts return of items within 5 days of purchase. The customer shall only be given store credit.
  • The customer is/are responsible for all shipping cost incurred for all returns.
  • The condition of the returned item should be as stated: Original tags, unworn, undamaged and unwashed. A customer that tries return a product or item not in it's original state, shall not be issued store credit. The customer will be responsible for paying all the shipping cost that shall/maybe incurred to return said item (That includes the new item back to them).
  • Each and every customer has a stated duration period from the day of delivery and receival to return the product/item(s). The item(s) will not be exchanged after the grace period has elapsed.
  • The moment an order has been placed and payment made, it is final and cannot be cancelled.
  • Items on sale are not permitted for any form of exchange, neither are they allowed for store credit.
  • The return address is as shown:  47 Kwame Nkrumah Avenue, Adabraka Accra.
  • Contact infosixteen47@gmail.com for more enquires and further clarification.

 

 

Privacy policy

At Sixteen47 Ghana Limited we take data privacy seriously. This privacy policy will help you understand who we are, the information we collect, how we share and use your personal information, the choices you can make concerning the way we can use your information and how you can exercise your privacy rights. The use of information collected through our service shall be limited to the purpose of providing services to our customers and as specified herein.
In this Privacy Policy, when we refer to “we”, “us” or “our” “ourselves”, we mean the Entity; and when we refer to “you” or “your” we mean you, the person accessing or using the Website.
Article 31 of the Constitution of the Republic of Ghana Section 14 of the Computer Misuse and Cybercrimes Act mandates us to protect your privacy and not to misuse your data or other information.
We may from time to time introduce new products and services and will notify you where such products and services may affect this policy in any way.


Article 1. INFORMATION WE COLLECT


1.1. Information you provide to us
1.1.1 We collect information you provide to us directly when you use our services. This includes:
1.1.2 Account information: When you register for an account you will be asked to provide certain basic information. This will include your name, email address, username, password, occupation, location, phone number, etc.
1.1.3 Actions you take: Anytime you use our services we collect information concerning actions you take, including your interactions with content on the site as well as your interaction with other users.
1.1.4 Transactional information: If you purchase our products and services, you may need to provide us with payment and billing information i.e. account details, credit card details and billing address. Sixteen47 Ghana Limited will maintain a record of your billing transactions and purchases, and any communications and responses.
1.1.5 Other information: We may collect any other information which you may choose to provide to us directly e.g. when you fill out a form, request customer support or otherwise communicate with us and our team.
1.2. Information we collect automatically
1.2.1 We may automatically collect information from you when you access or use our services. Such information may include:
1.2.2 Device information: When you access our services by or through a mobile device (including but not limited to tablets and smart phones) we may access, collect, monitor or remotely store information concerning the device and applications you use to access our services e.g. IP address, your operating system, your browser ID, and other information about your system and connection.
1.2.3 Log data: our web servers keep log files that record date each time a device accesses our servers. The log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload to our services.
1.2.4 Product usage data: Usage data includes the dates and times you access the services and your browsing activities. We also collect information regarding the performance of the services. This helps to facilitate research and analysis on the services in order to improve their content and operation.
1.2.5 Location information: we may receive and process information about you location. We may also receive location information from you when you choose to share such information on our services, including by associating your content with a location, or derive your approximate location from other information about you e.g. your IP address.
1.3. Information we collect from other sources
1.3.1 We may obtain information about you from third party sources such as public databases, social media platforms, third party data providers and our joint marketing providers. This helps us to update, expand and analyse our records, identify new prospects for marketing and provide products and services that may be of interest to you.


Article 2. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE


2.1. We use information about you to:
2.1.1 Provide, maintain and improve the services;
2.1.2 Research and develop new services;
2.1.3 Help to protect our safety and the safety of our users, which includes blocking suspected spammers, addressing abuse and enforcing our policies;
2.1.4 Send you technical notices, updates, security alerts, invoices and other support and administrative messages;
2.1.5 Provide customer services;
2.1.6 Communicate with you about products, services, offers, promotions and events, and provide other news and information we think will be of interest to you;
2.1.7 Monitor and analyse trends, usage and activities in connection with our services; and
2.1.8 Personalize the services and advertisements, content and features that match user profiles or interests.


Article 3. INFORMATION SHARING/DISCLOSURE


3.1. We do not share your personal information with third parties except in one of the following circumstances:
3.1.1 With linked services: If you link your account with a third-party service, any information you authorize will be shared with that third party.
3.1.2 With our partners: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work for us. Their use of personal data will be subject to appropriate confidentiality and security measures.
3.1.3 To comply with the law: We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, including, but not limited to, meeting national security or law enforcement requirements. To the extent the law allows it, we will attempt to provide you with prior notice before disclosing your information in response to such a request.
3.1.4 In an emergency: We may share information where we believe it may be necessary to prevent imminent and serious bodily harm to a person.
3.1.5 To enforce our policies and rights: We may share information if we believe your actions are inconsistent with our user agreements, and policies, or to protect our rights, property and safety, and the rights, property and safety of others.
3.1.6 With your consent: We may share information about you with your consent or at your direction.
3.1.7 Aggregated or de-identified information: We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you.
3.1.8 Advertisers: We may partner with third-party advertisers and ad networks to deliver advertising and content targeted to your interests.


Article 4. USE OF COOKIES


4.1. We use cookies and similar tracking technologies to track user traffic patterns and hold certain registration information.
4.2. Examples of cookies we use:
4.2.1 Session cookies- these are essential for the operation of our site and enables users to access all content and features on the site.
4.2.2 Preference cookies- these used to remember your preferences.
4.2.3 Advertising cookies- used to serve you with advertisements that may be relevant to you and your interests.
4.2.4 Security cookies- used to authenticate users, prevent fraudulent use of login credentials and protect user data from access by unauthorized parties.
4.2.5 You can control or reset your cookies through your web browser which will allow you to customize your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent.


Article 5. DATA SECURITY


5.1. We follow generally accepted standards together with the Computer Misuse and Cybercrimes Act of 2018 to protect the personal information submitted to us, both during transmission and once it is received. Nevertheless, no security measure is perfect. We recommend that you safeguard you password as it is an easy way to manage your account’s security.


Article 6. CHANGES TO THE PRIVACY POLICY


6.1. This policy may be updated from time to time to reflect changes to our information practices. In case of any material changes, we will provide notice on this website and we may notify you via email, prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the services after those changes are in effect, you agree to the revised policy.


Article 7. COMMUNICATIONS


7.1. We may need to communicate with you for a variety of different reasons, including:
7.1.1 Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
7.1.2 Sending you service and administrative emails and messages. We may contact you to inform you about changes in our services, our service offerings, and important service related notices, such as billing, security and fraud notices.
7.1.3 Sending emails about new products or other news about us that we think you’d like to hear about either from us or from our business partners.
7.1.4 Conducting surveys: We may use the information gathered in the surveys to enhance and personalize our products, services, and websites.


Article 8. RESOLVING COMPLAINTS


8.1. If you have any concerns about how your User Personal Information is being handled, you may contact us at infosixteen47@gmail.com with the subject “Privacy Concerns”. We will respond promptly.


Article 9. DISPUTE RESOLUTION PROCESS


9.1. Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting our Customer Care Center. In the unlikely event that the Customer Care Center is unable to resolve your complaint to your satisfaction (or if it has not been able to resolve a dispute it has with you after attempting to do so informally), we shall agree to resolve those disputes through binding arbitration rather than in a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge and allows for more expeditious settlement of claims than a court does, and is subject to very limited review by courts.
9.2. In the unlikely event that a dispute arises between you and ourselves regarding our handling of your User Personal Information, we will do our best to resolve it. If we cannot, the claims will be referred to mediation, before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration determined under the Arbitration Act 1995 and the Rules of the Ghana Branch of the Chartered Institute of Arbitrations (the “Rules”) (which Rules are deemed to be incorporated in this Agreement), by delivering a written notice to such effect to all other Parties.

 

Shipping Policy

Orders placed within the time frame 8am - 3pm GMT will be processed and shipped out within 24 - 48 hours by a DHL courier.

Delivery Time For Local Orders:

Time frame is between 2-5 business days

Price: Shipping price for local orders is $5.

Delivery Time For International Orders:

Time frame is between 5-7 days

Price: Shipping price for international orders is $25.

 

Delivery

Once an arrival notification has been sent you, you may/shall be required to pay import duties, customs and local sales tax in accordance with your destination. We are an online brand and as such we are unable to give extensive advise to you on the exact cost on taxes and duties that maybe incurred. We recommend contacting your local Customs office and tax authorities before placing an order.

 

Terms and Condition

OVERVIEW
This website is operated by sixteen47 Ghana Ltd. Throughout the site, the terms “we”, “us” and “our” refer to sixteen47 Ghana Ltd. sixteen47 Ghana Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall sixteen47 Ghana Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless sixteen47 Ghana Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ghana.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at infosixteen47@gmail.com.